Exploring Sustainable Human Resource Practices and Framework in Star-Rated Hotels

Extensive attention has been paid to environmental issues when evaluating the sustainability of organisations, and little sustainable human capital practices. The literature shows contradictions gaps among theoretical propositions, empirical findings, realities resource management (HRM). Theoretical approaches studies state that effective HRM is essential, yet in actual practice employment conditions, importance not reflected. Thus, this paper aims determine critical emerging affect practices current context, as well proposes a framework for hotel industry. Data were collected via in-depth focus group interviews with 40 respondents from operational, supervisorial, managerial positions Malaysia proposed model can yield wide selection tangible intangible benefits. findings benefit organisations by identifying needs their employees, more point view, thoughts about organisations. This provides new perspective applying resource-based view theory on managing people “resource”, specifically